Hazelden Betty Ford Foundation

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Job Locations US-MN-Center City
Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution.  PAC’s will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits.  PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate.  Customer service and sales are important skills, along with the ability to multi-task. - Utilize customer service and sales skills to provide resolution to caller’s needs. - Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services. - Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations. - Manage patient caseload to ensure conversion to admit. - Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.  
ID
2021-8450
Shift
Swing
Job Locations US-MN-Center City
Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution.  PAC’s will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits.  PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate.  Customer service and sales are important skills, along with the ability to multi-task. - Utilize customer service and sales skills to provide resolution to caller’s needs. - Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services. - Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations. - Manage patient caseload to ensure conversion to admit. - Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.  
ID
2021-8447
Shift
Day
Job Locations US-MN-St Paul
Provide clinical services in coordination with the treatment team consistent with Hazelden Betty Ford Foundation’s Standards of Care. Provide clinical coaching, as assigned, to students and interns to facilitate development of clinical competency and ethical practice.   This position has been defined as a Hazelden Betty Ford Foundation firewall position, which means it has been identified as needing access to PHI that is otherwise restricted in the functional department under HIPAA regulations. Firewall jobs are supervised by staff that have less access to PHI than the person in the firewall job. Employees are expected to: - know what protected health information cannot be shared openly within the department - ensure the integrity of the job function - understand the significance of HIPAA - not undermine the process - report to either the Corporate Privacy Officer or Human Resources any attempts to compromise these positions As an Addiction Counselor you will: - Provide substance use disorder treatment services to patients according to the Hazelden Betty Ford Foundation standards of care, policies, and procedures - To represent Hazelden Betty Ford Foundation services to various audiences to ensure consistent knowledge about services, processes and participation - Facilitate and demonstrate communication of patient information to internal and external resources for patients according to Hazelden Betty Ford Foundation policy and procedures and consistent with Federal Confidentiality (CFR 42) and Health Information Portability and Privacy Act (CFR 45) and mandated reporting requirements
ID
2021-8439
Shift
Evening
Job Locations US-MN-Center City
As a psychiatrist at Hazelden Betty Ford, you would join a multi-disciplinary team of professionals who assess and treat patients who suffer from chemical dependency and mental disorder, and participate in enhancing mental health care delivery in a multidisciplinary, Twelve-Step based treatment environment.   Psychiatrists at Hazelden also help educate staff on best practices in the management of co-occurring disorders.   Hazelden Betty Ford Psychiatrists work collaboratively with others to ensure the best possible holistic treatment for our patients.
ID
2021-8434
Shift
Varied
Job Locations Other-Remote Office
Provide clinical services in coordination with the treatment team consistent with Hazelden Betty Ford Foundation’s Standards of Care. Provide clinical coaching, as assigned, to students and interns to facilitate development of clinical competency and ethical practice. - Provide substance use disorder treatment services to patients according to the Hazelden Betty Ford Foundation standards of care, policies, and procedures - To represent Hazelden Betty Ford Foundation services to various audiences to ensure consistent knowledge about services, processes and participation - Facilitate and demonstrate communication of patient information to internal and external resources for patients according to Hazelden Betty Ford Foundation policy and procedures and consistent with Federal Confidentiality (CFR 42) and Health Information Portability and Privacy Act (CFR 45) and mandated reporting requirements As an Addiction Counselor - Virtual Services, you will be a part of Hazelden Betty Ford Foundation's continued innovative mission by providing virtual services which will increase access for patients, anywhere. In addition, as an Addiction Counselor in Hazelden Betty Ford Foundation's virtual services you will assist in shaping our next generation of patient-centric, evidence-based services which will offer patients time and financial savings with no travel to attend Intensive Outpatient programs. Applicant must be willing to obtain licensure is additional state per business need within timeframe determined at hire.    If you are interested in an amazing opportunity in a growing, cutting edge part of the organization with the ability to work from home, apply today.    Candidate must be willing to obtain required licensure/certification as detailed in the required qualifications as needed. 
ID
2021-8431
Shift
Day
Job Locations US-MN-Plymouth
As a Unit Clerk, you will: - Provide Medical Skilled Unit (MSU) with full clerical services, transcribe physician communication orders, and oversee patient medical chart system. - Act as liaison between MSU and other departments to facilitate scheduling of patient healthcare services.
ID
2021-8429
Shift
Varied
Job Locations US-MN-Plymouth
As a Registered Nurse, you will: - Assess critical care needs of patients and provide nursing care. - Formulate and implement care plans. - Initiate and manage withdrawal regimes. - Administer medications and treatments.
ID
2021-8428
Shift
Varied
Job Locations Other-Remote Office
Provide clinical services in coordination with the treatment team consistent with Hazelden Betty Ford Foundation’s Standards of Care. Provide clinical coaching, as assigned, to students and interns to facilitate development of clinical competency and ethical practice. - Provide substance use disorder treatment services to patients according to the Hazelden Betty Ford Foundation standards of care, policies, and procedures - To represent Hazelden Betty Ford Foundation services to various audiences to ensure consistent knowledge about services, processes and participation - Facilitate and demonstrate communication of patient information to internal and external resources for patients according to Hazelden Betty Ford Foundation policy and procedures and consistent with Federal Confidentiality (CFR 42) and Health Information Portability and Privacy Act (CFR 45) and mandated reporting requirements As an Addiction Counselor - Virtual Services, you will be a part of Hazelden Betty Ford Foundation's continued innovative mission by providing virtual services which will increase access for patients, anywhere. In addition, as an Addiction Counselor in Hazelden Betty Ford Foundation's virtual services you will assist in shaping our next generation of patient-centric, evidence-based services which will offer patients time and financial savings with no travel to attend Intensive Outpatient programs. Applicant must be willing to obtain licensure is additional state per business need within timeframe determined at hire.    If you are interested in an amazing opportunity in a growing, cutting edge part of the organization with the ability to work from home, apply today.    Candidate must be willing to obtain required licensure/certification as detailed in the required qualifications as needed. 
ID
2021-8426
Shift
Evening
Job Locations US-MN-Center City
- Provide exceptional service to assure a positive food service experience to all customers - Apply strong communication and hospitality skills. - Assure the availability and quality of product and services and present food appropriately. - Assure accurate and timely provisions to customers with therapeutic or special needs. - Solicit verbal and written feedback on products and services used in the immediate assessment of customer satisfaction. - Obtain details of product information for knowledgeable and professional communication to customers including method of preparation, nutritional information, ingredients, etc. - Maintain the quality and safety of food products and equipment. - Apply food safety and infection control principles, focusing on details on a daily basis. Maintain records that assure consistent quality and safety of food product and cleanliness of service areas. Report products that do not meet guidelines as they relate to hazard  
ID
2021-8418
Shift
Day
Job Locations US-MN-Center City
As a Nutrition Assistant Lead, you will: - Support and assure the daily operation of Nutrition Services Department at an acceptable level of quality in all facets of the department. - Provide assistance to food service staff and provide exceptional service to assure positive food service experience to all customers. - Maintain the quality and safety of food products and equipment. - Apply food safety and infection control principles, focusing on details on a daily basis. - Assure a safe and secure environment for patients, staff, guests and visitors.
ID
2021-8417
Shift
Varied
Job Locations US-MN-Center City
This position is responsible for supporting the national sales and marketing programs of the organization and for driving business to assigned SBUs. Responsibilities include sales to targeted strategic, national and major accounts in a defined geographic or vertical territory, supporting the organizations SBU’s in developing and managing the region’s large prospects and customers.  Sells consultatively and makes recommendations to prospects and clients of the various services and products the organization offers and understanding and using a variety of tactics for overcoming barriers to entry, objections and delays. Successfully employ a variety of closing techniques and large account management skills This position achieves operational objectives by contributing information and recommendations to strategic plans and reviews; implementing productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change, and overall contributing to a more positive customer experience for our patients, referents and our customers. - Account Management - Program Management - Oversight of account application, vetting, and approval process. Working with business development team and legal to ensure all contracts are approved and customers are on-boarded. This includes all necessary site visits and program launches associated with new and prospective members. - Oversee accounts onboarding process by getting members connected to participation and retention. - Identify and close enterprise opportunities with new and existing member organizations to add additional value to participants working closely with PES and Connection, and other related SBUs. - Coordination of Account management activities with other business development teams focus on recommendations for collateral, trainings, communications, strategies, etc.
ID
2021-8416
Shift
Day
Job Locations US-CA-Rancho Mirage
This position is responsible for developing sales tactical plans that supports local and regional business development goals and strategies. Using the support of the Business Development Department and the Marketing Department, analyzing marketing and sales results against expectations, and making recommendations for future improvements. This position is a key member of the national sales team, while responsible for supporting their local SBU and works on business development with regional accounts, transaction management of prospect list, and local outreach to key constituent groups. Also responsible for supporting, the Patent Care Network, public relations, Center for Public Advocacy, Graduate School, Development and Publishing strategies. - Develop, implement, and manage sales/marketing programs for the assigned SBU in local or state geography - Coordinate and collaborate with Business Development team and other members of the national sales team to execute on sales/marketing plans. Support the National marketing and sales efforts to maximize exposure to Hazelden’s key marketing messages - Analyze sales and marketing results against marketing program expectations - Responsible for national outreach to key constituent groups and for tactically supporting strategies that builds value at the national level - Assure a safe and secure environment for patients, staff, guests, and visitors
ID
2021-8415
Shift
Day
Job Locations US-MN-Center City
The Application Administrator/Analyst is responsible for coordinating and performing overall application administration, analysis, and to support all associated tools to assure that assigned applications are set up and configured to meet the needs of the Hazelden Betty Ford Foundation strategic initiatives and related project deliverables.  The Application Administrator will act as a liaison and collaborate with software vendors and internal teams to address business needs.  The application administrator will lead the design, testing, implementation, and support of new applications and functionality to ensure application availability, reliability, and security.  Additional job duties may include researching and testing software patches and updates, configuring new features, managing user access and training users on new features. The application administrator may be requested to create reports, write custom queries, and stay updated on the current and future versions of the business’ applications. - Perform overall applications administration to meet the user expectations and business requirements in a timely and accurate manner. - Perform the role of business systems analyst. - Respond to escalations from the Service Desk and other IT staff to insure the functional operation of end-user systems. - Project Management - Continually seek, demonstrate, and share knowledge in the information technology field to result in optimum expertise and resources for Hazelden Betty Ford Foundation.
ID
2021-8413
Shift
Day
Job Locations US-MN-Center City
To assist in the production of high quality, safe food products for patients, guests, and staff that result in an acceptable level of satisfaction. - Follow standardized recipes, using proper measuring and preparation methods. - Assure availability of product for all areas of service, making substitutions when necessary. - Apply safe food handling and infection control practices. - Maintain production records of quality assurance and usage. - Assure the availability of product for those customers with therapeutic or special needs. Provide exceptional service to assure a positive food service experience to all customers - Apply strong communication and hospitality skills. - Assure the availability and quality of product and services and present food appropriately. - Assure accurate and timely provisions to customers with therapeutic or special needs. - Solicit verbal and written feedback on products and services used in the immediate assessment of customer satisfaction. - Obtain details of product information for knowledgeable and professional communication to customers including method of preparation, nutritional information, ingredients, etc.
ID
2021-8411
Shift
Night
Job Locations US-MN-Center City
The Supervisor of the Serenity Corner Bookstore and Gift Shop plays a key leadership role. Not only is it essential for the store supervisor to motivate and develop direct reports to provide excellent customer service but also represent Hazelden Publishing resources to our patients, families, and clinical staff. In addition to being responsible for daily store operations, the supervisor assures that the right products, assortment, and price points are brought in to the store to meet customer needs. Establishing a collaborative and trusting relationship with clinical staff to facilitate recommendations and requests is an important aspect to ensuring we are meeting the needs of those we serve. Additionally, building strong vendor relationships is vital to ensure optimal terms, economical pricing and timely delivery. Responsibility for writing purchase orders, and managing inventory is an important balance, just as having a keen eye for creative displays and merchandising to help make the store visually appealing to drawing shoppers into the store. A successful store supervisor will meet and exceed sales quotas by delighting the customer in being of service.  That, coupled with managing costs through efficient purchasing, inventory and space allocation will to provide a healthy margin back to the organization which will help Serenity Corner continue its Mission.   - Manage all retail sales staff and effectively lead all store operations - Responsible for sales performance and financial management of Serenity Corner by best utilizing resources to meet annual revenue and EBITA margin goals - Research, select, purchase and display items for resale to meet customer needs - Responsible for all operational aspects of the store necessary to conduct business daily during hours of operation, even when supervisor is off-site.
ID
2021-8409
Shift
Day
Job Locations US-MN-Center City
Manage and organize institutional databases, contribute to research activities to increase institutional effectiveness, and meet the data and research needs of internal and external stakeholders. Serve as the primary analyst and manager of data and surveys administered by the Butler Center for Research. Support in validation of appropriate research measures. Disseminate results of research through scholarly publications and conference presentations. Support staff trainings on integrating data into program services and presentations related to research. Supervise the work of interns and act as Team Lead for data collection specialists under the direct supervision of the Executive Director of the Butler Center, and work in close collaboration under the Research Scientist. - Database and Survey Management - Programmatic Support - Institutional Research Projects - Dissemination of Research
ID
2021-8407
Shift
Day
Job Locations US-CA-Rancho Mirage
Manages new and existing processes in the Patient Access Team. Manage the day-to-day activities within the Patient Access Team to ensure adequate phone coverage and staff training and a consistently high level of customer service. Work in cooperation with corporate marketing, clinical and financial leadership to develop and execute a tactical plan to achieve strategic and revenue / margin / census goals. Assures that inbound/outbound calls and in-person customer contact is a consistently positive experience by making certain that telephone calls are promptly answered, admissions are efficiently initiated, customer data is accurately gathered and updated, where and when appropriate, and budgeting, staff work initiatives and goals are developed and effectively monitored. - Develops and maintains an effective department through proper selection, training, evaluation and assignment of personnel. Provide administrative leadership for the Patient Access Team initiatives and staff to result in a well-qualified, empowered, informed and productive work force. - Oversee the daily operation of the department, including collaboration with all Hazelden facilities, programs, marketing and sales managers relying on the Patient Access Team to identify customer service needs.  Initiate process change as needed to ensure the most effective and appropriate response. - Facilitate the development of new and/or the improvement of existing processes and infrastructures that result in the achievement of key quality measures and the continual implementation of Hazelden’s brand and mission. - Continually seek and demonstrate knowledge in the Patient Access Team field and encourage and support others to follow your lead to result in optimum expertise and resources for Hazelden. - As a supervisor, this position is responsible for: ·         Facilitating the selection, placement and development of new and existing employees ·         Conducting one-on-one performance communication sessions with direct reports to measure progress on goals, development plans and provide feedback on progress on a regular basis, including formal annual performance communication ·         Maintaining current job descriptions for all supervised positions ·         Maintaining awareness of Hazelden policies and procedures ·         Implement all employee engagement strategies (rounding, thank you notes, stoplight reports)
ID
2021-8405
Shift
Day
Job Locations US-MN-Center City
As an Addiction Technician, you will: - Facilitate and support the recovery activities of patients. - Coordinate the necessary administrative tasks related to patient care. - Act as a representative of treatment staff and observe patient activity and unit functions. - Maintain a visible presence on the unit. - Circulate throughout building, and alert to fire and safety hazards.
ID
2020-8404
Shift
Varied
Job Locations US-MN-Plymouth
The Administrative Assistant will perform general clerical duties to include but not limited to: coordination of day to day administrative task for the facility, schedule appointments, photocopy, fax, mail distribution and filing, drafting, editing, proofreading documents and letters, providing support in creating documents and overseeing the purchase of supplies. This position will work collaboratively with other facility teams on task which include a varied range of administrative activities. This require a strong ability to juggle multiple projects with superb accuracy, while also presenting exceptional customer service skills over the phone and in person with internal and external customers. Must have a strong sense of urgency and problem solving skills.
ID
2020-8402
Shift
Varied
Job Locations US-CA-Rancho Mirage
As a Certified Medical Assistant, you will provide on-site Clinic and/or Medical Services Unit (MSU) with full clerical and receptionist services, accurately manage and act upon provider orders, support providers in clinic appointments; act as a liaison between Clinic/MSU and other departments to facilitate scheduling of patient healthcare services; provide patient care and treatments, administer medications, and obtain vital signs under the clinical supervision of the Medical Director or other MD and administrative supervision of Clinical Nurse Manager or designee. - Transcribe Physician orders including medication and/or lab orders accurately and timely while maintaining confidentiality with all patient documentation. - Coordinate patient healthcare activities/appointments, acting as liaison between HSU and recovery units, off-campus programs and outside healthcare providers. - Provide clerical and other support to Health Services unit staff. - Perform and monitor Vital Signs competently to ensure optimal patient care. - Provide assistance to patients/customers as directed by the Registered Nurse to result in timely delivery of services. - Continually seek and maintain knowledge necessary to facilitate optimal patient care and comfort. - Assure a safe and secure environment for patients, staff, guests, and visitors
ID
2020-8401
Shift
Varied

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