The Continuous Improvement (CI) Coach serves as an expert consultant to the organization by developing and deploying programs for the achievement of a culture of quality and continuous improvement.  The CI Coach develops the organization’s knowledgebase and ability to apply lean/six sigma principles, A3 management, continuous improvement programs, and quality initiatives by educating and coaching others. - Applies Lean principles and promotes adoption of standard work practices aimed at improving quality, safety, and flow. - Develop and deploy educational packages, tools, and systems to build quality, lean, problem solving and CI knowledge amongst all employees. - Coach staff, managers, and directors through knowledge transfer and adoption of lean thinking, problem solving, and CI. Act as a representative on relevant clinical and operational teams to align efforts, and provide improvement method training. - Apply knowledge of lean and six sigma principles to facilitate multi-disciplinary improvement teams to achieve measurable results, including all aspects of scoping, process mapping, data analysis, observation, and team education on improvement tools (waste walks, spaghetti diagrams, root cause, etc.) - Conduct analytical assessments of clinical and business operations to identify key improvement opportunities and drive root-cause problem solving. - Develops operational decision support tools as needed; including dashboards and leading indicators for continuous process improvement and optimization. - Ensure sustainability of improvements and changes by leveraging change management best practices.

Coordinate and implement the business and administrative functions for clients. Provide overall customer service to clients, visitors, and administrative support to staff to assure the efficient day-to-day operation of the clinic. Provide scheduling and admission services and program information to prospective and current patients. - Maintain a welcoming, hospital reception area for visitors, clients, and staff to ensure that a positive image is projected of the organization and quality customer service is provided. - Provide administrative duties to assure efficient operations of site clinic - Manage financial arrangements for clients. - Maintain scheduling for mental health and medical services to facilitate an efficient, seamless process.

Provide clinical direction to further build, maintain, and validate existing and new models of care within Family Services. Work closely with VP, Mental Health and Family Services, Director of Operations, Family Services and others to lead the development a new model of care for families impacted by addiction. Establish and maintain a clinical effectiveness hub for the organization that leads the collection and analysis of data, development of outcomes measures, and subsequent published works on findings. Work in close collaboration with operations leaders to ensure staff receives appropriate clinical supervision, training, and assures quality customer care for all customers receiving services. Monitor quality of services and ensure fidelity to clinical models. Build and strengthen relationships with external partners that can advance the organization’s goals for Family Services and Mental Health. - Development & continuous improvement of enhanced Family Services service line and model(s) of care. - Monitor quality & standardization of model(s) through regular review of outcomes and fidelity measures. - Provide for clinical quality through clinical staff development & training. - Participate in continuous improvement of the outcomes of care and the processes of service delivery. - Consistently attend and participate in leadership activities, foster relationships with external partners and serve as a national thought leader on Family Services. - Support HBFF Culture of Continuous Improvement.

Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution.  PAC’s will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits.  PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate.  Customer service and sales are important skills, along with the ability to multi-task. - Utilize customer service and sales skills to provide resolution to caller’s needs. - Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services. - Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations. - Manage patient caseload to ensure conversion to admit. - Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.  

The communications director will lead a strategic approach to managing our organization's reputation, engaging stakeholders, and effectively communicating key messages on a national scale. It is a critical role for shaping public perception, building relationships, and driving positive outcomes for Hazelden Betty Ford.   As a key business partner across the organization, this role will lead the external public relations, media relations, and external communications functions of the organization.  The communications director will enhance our reputation as the national leader in addiction research, treatment and recovery expertise, providing public relations leadership, strategy and support to Hazelden Betty Ford as an enterprise and to each of the organization’s business units.   The communications director will play a critical role in collaborating across the organization, including the executive team, to actively enroll stakeholders in the communications plan. - Communications Strategy Development - Earned Media Generation and Media Relations - Business Unit External Communication Leadership - Executive Positioning Planning - Industry Positioning Planning

Responsible for the timely and accurate billing of patient accounts and collection of insurance receivables.  Work with insurance companies to resolve issues causing delay in the processing of the claim relying heavily upon extensive interpersonal communication skills and decision making.  Maintain a thorough knowledge of facility, professional claims and coding requirements.  Review EOBs to ensure payments from the insurance companies are accurate. Demonstrate strong mathematical skills and interpersonal communication skills to maintain good customer relations while keeping in mind Hazelden Betty Ford financial interest. - Complete billing of insurance claims ensuring policies and procedures are in compliance with correct coding guidelines. - Contact insurance companies to resolve issues causing delay in the processing of the claims while maintaining the goodwill of our patient and payers. - Ensure payments from insurance companies are accurate. - Consistently contribute to the team effort by assisting coworkers when need is observed or upon request. - Prepare refund requests and work credit balances according to Patient Accounts policies. - Facilitate and demonstrate communication of patient information in order to accurately represent transactions with patients according to internal/external standards.

Under supervision of a Registered Nurse, provide nursing care and treatments to patients, administer medications, and monitor vital signs. - Provide general nursing care, nursing procedures, and referrals, to ensure optimal patient care as appropriate to LPN licensure in the State of Minnesota, under supervision of the Registered Nurse. - Participate in gate keeping responsibilities for medical issues, under supervision of the Registered Nurse. - Participate in conflict resolution pertaining to health issues, under supervision of the Registered Nurse. - Provide assistance to patients/customers/staff as directed by the Registered Nurse, to result in timely delivery of services. - Continually seek and maintain knowledge necessary to facilitate optimal patient care and comfort. - Maintain Unit order to result in optimal efficiency in delivery of services.

Under supervision of a Registered Nurse, provide nursing care and treatments to patients, administer medications, and monitor vital signs. - Provide general nursing care, nursing procedures, and referrals, to ensure optimal patient care as appropriate to LPN licensure in the State of Minnesota, under supervision of the Registered Nurse. - Participate in gate keeping responsibilities for medical issues, under supervision of the Registered Nurse. - Participate in conflict resolution pertaining to health issues, under supervision of the Registered Nurse. - Provide assistance to patients/customers/staff as directed by the Registered Nurse, to result in timely delivery of services. - Continually seek and maintain knowledge necessary to facilitate optimal patient care and comfort. - Maintain Unit order to result in optimal efficiency in delivery of services.

EVS Techs are responsible for providing a safe care environment for patients and staff (visitors as appropriate to setting) within their assigned area(s) achieved by demonstrating the principles of cleaning, disinfection and quality assurance toward the reduction of harmful pathogens for the benefit of patients, visitors and staff. While executing the assigned tasks, the EVS Tech will have contact with patients and visitors. Contact may include educational and safety-related and should be appropriate to the specific demographics of patients served in assigned service areas. Responsible for ensuring timely room turns related to patient throughput within the basic principles of environmental hygiene and infection prevention. The environmental services technician, in accordance with organizational standards of quality, is an essential contributor to cleaning, disinfection, infection prevention and patient experience   - Maintain cleanliness and sanitation of all assigned areas and equipment to ensure compliance with mandated regulatory agencies and established Hazelden policies and procedures - Participate in daily interactions with unit staff and patients to provide a supportive environment

Carry out general maintenance functions to assure clients and staff a safe and comfortable environment. - Required Technical Skills, Knowledge and Abilities - Ensure that high standards of safety are developed, met and maintained at the facility  - Ensure that facility and grounds are maintained in accordance with relevant regulations, agency standards and fiscal considerations - Ensure that equipment and furnishings are maintained in a safe, operable condition and / or arrange for replacement - Arrange for or provide training for staff and clients as relates to safety and maintenance topics. - Perform all job functions in a safe manner to minimize risk of injury to self and others.

Assist clients and staff with team needs throughout the facility. Assist with addressing the treatment process within the organizational guidelines, philosophies, policies and procedures. Review patient/client activities and relate observations to staff. Ensure building complies with fire and safety regulations.  Provide clerical support to the treatment team, medication services, patient scheduling and management of unit office/tech station.     - Review and support the recovery activities of patients/clients and relate observations to appropriate staff - As a member of the treatment team, assist patients/clients from admission through discharge - As required by site, assist the medical department as needed to monitor and maintain patient/client’s medications - Ensure site/building is in compliance with safety regulations including fire and guest/visitor expectations (site-specific) - As required by site:   - Accompany residents/patients/clients to scheduled appointments, meetings, grocery store, etc.  - Manage money restricting program within organization guidelines.  - Assist in performing toxicology screenings  - Support resident/patient/client vocational goals 

As a Registered Nurse, you will: - Assess critical care needs of patients and provide nursing care. - Formulate and implement care plans. - Initiate and manage withdrawal regimes. - Administer medications and treatments. The schedule for this role is 8 hour shifts.

Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded. Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded.    - Live and Virtual Admissions: Assist patient in completing admission process into Hazelden Betty Ford Foundation - Create an inviting client/customer focused experience for all clients/referents/customers seeking Hazelden services - Facilitate and maintain the bed board within the EHR - Ensuring patient and admissions electronic resources are up to date

Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded. Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded.    - Live and Virtual Admissions: Assist patient in completing admission process into Hazelden Betty Ford Foundation - Create an inviting client/customer focused experience for all clients/referents/customers seeking Hazelden services - Facilitate and maintain the bed board within the EHR - Ensuring patient and admissions electronic resources are up to date

Oversee and provide appropriate medical services at Hazelden Betty Ford, which may include consultation with outside physicians as needed and referral, if appropriate.  Act as a liaison between nursing and the medical staff, and provide education, related to medical issues, for patients while in treatment.  Participate in the on call duties with other members of the medical team as needed. Provide supervision to Nurse Practitioners, Physician Assistant’s and allied health professionals. - Perform admission medical history and physical exams on all patients within 24 hours of admission - Prescribe non-controlled medications and controlled substances - Supervise patients regarding detoxification and other medical issues - Order and interpret lab tests - Customer relations - Assure a safe and secure environment for patients, staff, guests and visitors

As a Registered Nurse, you will: - Assess critical care needs of patients and provide nursing care. - Formulate and implement care plans. - Initiate and manage withdrawal regimes. - Administer medications and treatments. The schedule for this role is 8 hour shifts.

Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded. Provide a conducive environment to complete necessary administrative paperwork for the process of treatment services within the Hazelden Betty Ford Foundation by general education, securing appropriate paperwork for releases and consents, securing a photo to ensure accuracy of the chart and documentation to match the individual patient. Ensuring clients, family, and referent expectations are met and exceeded.    - Live and Virtual Admissions: Assist patient in completing admission process into Hazelden Betty Ford Foundation - Create an inviting client/customer focused experience for all clients/referents/customers seeking Hazelden services - Facilitate and maintain the bed board within the EHR - Ensuring patient and admissions electronic resources are up to date

As a Registered Nurse, you will: - Assess critical care needs of patients and provide nursing care. - Formulate and implement care plans. - Initiate and manage withdrawal regimes. - Administer medications and treatments. This position is for 12 hour shifts.

As an Patient Care Technician, you will: Assist clients and staff with team needs throughout the facility. Assist with addressing the treatment process within the organizational guidelines, philosophies, policies and procedures. Review patient/client activities and relate observations to staff. Ensure building is in compliance with fire and safety regulations.  Provide clerical support to the treatment team, medication services, patient scheduling and management of unit office/tech station. - Review and support the recovery activities of patients/clients and relate observations to appropriate staff - As a member of the treatment team, assist patients/clients from admission through discharge - As required by site, monitor and maintain patient/client’s medications - Ensure site/building is in compliance with safety regulations including fire and guest/visitor expectations (site-specific) - Driving responsibilities as needed

As a Registered Nurse, you will: - Assess critical care needs of patients and provide nursing care. - Formulate and implement care plans. - Initiate and manage withdrawal regimes. - Administer medications and treatments. The schedule for this role is 12 hour shifts.