Patient Access Coordinator

Job Location US-MN-Center City
On Call
Hours of Work


Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution.  PAC’s will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits.  PAC’s will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate.  Customer service and sales are important skills, along with the ability to multi-task.

  • Utilize customer service and sales skills to provide resolution to caller’s needs.
  • Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.

  • Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations.
  • Manage patient caseload to ensure conversion to admit.

  • Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.



Required Qualifications:

  • Bachelor’s Degree or equivalent experience (Associate degree with 4 years related work experience OR HSD/GED with 6 years related work experience)
  • 2-3 years of Customer Service and Sales experience
  • 1 or more years in a call center atmosphere

Preferred Qualifications:

  • Recovery and 12-step knowledge
  • Experience in a behavioral health setting


The Hazelden Betty Ford Foundation (HBFF) is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The HBFF team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization.  HBFF is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue.  This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.


What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment.  All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.


Being “a best place to work” is a strategic goal of HBFF and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.


We deeply value our employees.  Working at HBFF includes a comprehensive benefits package, including:

Competitive Health, Dental and Vision Plans
Retirement savings plan with employer match
Paid time-off
Tuition reimbursement

The Hazelden Betty Ford Foundation is proud to be an equal opportunity and affirmative action employer. We believe that diversity and inclusion among our colleagues is critical to our success as a force of healing and hope for individuals, families and communities affected by addiction to alcohol and other drugs; and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.


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