Hazelden Betty Ford Foundation

Sr Unified Communications Engineer

Job Location US-MN-Center City
Full Time
Mon - Fri
Hours of Work


The Hazelden Betty Ford Foundation (HBFF) is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The HBFF team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization.  HBFF is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue.  This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.


What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment.  All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.


Being “a best place to work” is a strategic goal of HBFF and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.


We deeply value our employees.  Working at HBFF includes a comprehensive benefits package, including:

Competitive Health, Dental and Vision Plans
Retirement savings plan with employer match
Paid time-off
Tuition reimbursement

Diverse individuals encouraged to apply.
Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities


The Senior Unified Communications (UC) Engineer role will be responsible for the delivery of UC systems and services within the Hazelden Betty Ford Foundation enterprise landscape. This person will manage the operations of backend systems used in the UC environment to provide Cisco based collaboration services. The UC Engineer will define process and methodology used to support the company user base within the organization as well as oversee the implementation of the technology.

  • Responsible for the Architecture, implementation, documentation, operations, disaster recovery and lifecycle of all voice, video, call center and conferencing infrastructure
  • Partner with the business for the daily operations of Call Center technologies
  • Ensure the integrity of corporate network, UC and data systems security to prevent unauthorized access to corporate technology resources
  • Continually seek, demonstrate, and share knowledge in the information technology field to result in optimum expertise and resources for Hazelden Betty Ford


Required Qualifications:

  • 5 years progressive responsibility supporting Cisco voice networks preferably in an enterprise environment
  • Experience in Healthcare, publishing, and/or education
  • Experience in supporting Cisco Call Manager and associated systems (Jabber, WebEx, Telepresence)
  • Demonstrated expertise in Cisco UCCx
  • Strong verbal and written communication skills
  • Organized, Self-starter. Must be able to work independently

Preferred Qualifications:

  • Bachelor’s degree in technical field (or equivalent years of experience)
  • Cisco Certified Network Associate – CCNA (or other applicable certifications such as CCDA)
  • Cisco Certified Network Professional – CCNP (or other applicable certifications such as CCDP, CCIE)
  • CompTIA Security +
  • Familiarity with cloud based services and technologies, such as Contact Center as a Service (CCaaS), Cisco Hosted Cloud Solution (HCS), Unified Communications as a Service (UCaaS) to name a few


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