• Patient Registration and Scheduling Representative

    Job Location US-MN-Center City
    On Call
    Hours of Work
    7:00 am to 10:00 pm
  • Overview

    The Hazelden Betty Ford Foundation (HBFF) is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The HBFF team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization.  HBFF is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue.  This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.


    What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment.  All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.


    Being “a best place to work” is a strategic goal of HBFF and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.


    We deeply value our employees.  Working at HBFF includes a comprehensive benefits package, including:

    Competitive Health, Dental and Vision Plans
    Retirement savings plan with employer match
    Paid time-off
    Tuition reimbursement

    Diverse individuals encouraged to apply.
    Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities


    • Completes the Registration and Pre-Registration process for patients.
    • Schedules appointments for services within residential and outpatient settings.
    • Actively participates in creating and implementing improvements to achieve patient satisfaction, efficiency outcomes, and to optimize revenue cycle.



    Required Qualifications:

    • High School Degree or equivalent
    • Must have ability to multi-task between several computer systems
    • Knowledge of basic Microsoft office programs and 10-key skills, including data entry
    • Able to develop effective rapport with customers, co-workers, or families, actively listening to develop a positive connection


    Preferred Qualifications:

    • Associates or Bachelor’s Degree
    • 2 or more years working in  customer service in a healthcare setting, working with insurance, registration, coding medical records and/or related office experience, or working directly with a patient population regarding insurance and finances
    • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payer requirements.


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