• Customer Solutions Manager - Prevention

    Job Location Other-Remote Office
    ID
    2019-7498
    Status
    Full Time
    Shift
    Day
    Schedule
    Mon - Fri
    Hours of Work
    8am - 4:30pm
  • Overview

    The Hazelden Betty Ford Foundation (HBFF) is the largest nonprofit addiction recovery organization in the United States. It is also one of the most mission-driven places you will find. The HBFF team is passionate about providing hope and ultimately healing. As a living, growing and evolving institution, the Hazelden Betty Ford Foundation is – at our core- a people-powered organization.  HBFF is comprised of 1600+ employees, seventeen treatment sites and produces $190 million dollars in annual revenue.  This exemplary organization serves nearly 25,000 people annually and is committed to provide hope and healing for those experiencing addiction to alcohol and other drugs.

     

    What makes this organization unique is its total ecosystem approach to prevention, education, research, advocacy and treatment.  All of the parts of the organization work together to inform, develop and deliver evidence- based practices that help people reclaim their futures and restore their hope.

     

    Being “a best place to work” is a strategic goal of HBFF and it’s a goal that every employee plays an active role in helping to achieve. Our culture is a reflection of how encouraged and energized we each feel about contributing our ideas and performing to our greatest ability. Join us and do meaningful work.

     

    We deeply value our employees.  Working at HBFF includes a comprehensive benefits package, including:

    Competitive Health, Dental and Vision Plans
    Retirement savings plan with employer match
    Paid time-off
    Tuition reimbursement
     

    Diverse individuals encouraged to apply.
    Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities

    Responsibilities

    Manage strategic customer accounts within the “Prevention” market with a focus on secondary schools and the Building Assets, Reducing Risks (BARR) program from school recruitment through proposal delivery.

     

    Focusing on customers with high-value, strategic growth opportunity, the Customer Solutions Manager oversees business relationships with assigned accounts, exceeding customer’s expectations.

    • DEVELOPING GROWTH STRATEGIES AND PLANS: In partnership with the Associate Director of Prevention, you will help develop clear and actionable plans to recruit new BARR schools.
    • EXECUTING ON STRATEGIC PLANS: You will execute on above-mentioned plans including project management, tasks, and reporting.
    • REPORTING AND RECORDING PROGRESS AND RESULTS: You will be responsible for pipeline management which includes collection and updating of data and reporting back to the team.
    • GRANT AND PROPOSAL WRITING ASSISTANCE: From time to time, you will be required to help respond to RFPs or proposals by helping to conceptualize or write to the opportunity.
    • Create a culture of collaboration and respect

    Qualifications

    Required Qualifications: 

    • Bachelor’s degree in Education, Business, Marketing or related field
    • Passion for education, SEL, and equity in education
    • 5 years of experience in project and/or account management
    • 5 years working with large customer accounts (state-level, systems, corporate, foundations)
    • 5 years’ of experience working in operations environment with deadline-oriented production environment
    • Outstanding customer service skills
    • Demonstrated ability to work in an agile team environment
    • Demonstrated project management skill set (including managing multiple, competing priorities and managing various stakeholders and resources)
    • Proficiency in MS office suite
    • Excellent interpersonal, organizational and communication skills (written, digital, verbal)

    Preferred Qualifications:

    • Master’s degree in secondary education
      Experience in large federal and state grants
      Experience in business development

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