The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.
Over the course of a year, we:
One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!
What are we looking for?
What do we offer?
Diverse individuals encouraged to apply.
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
The Technology Services Service Desk Associate is accountable to provide first level support to end-users, including but not limited to desktop environment, mobile devices, business and enterprise applications, and phone system. Responsible for managing the resolution of systems issues and requests; including logging all incidents, resolution of incidents, processing requests, assigning incidents and requests to other resources as appropriate, and tracking and monitoring all issues to ensure timely resolution.
Service Desk Associate:
Respond to, analyze, investigate, problem solve and resolve users’ incidents/tasks in a timely manner
Triage tickets to appropriate internal Technology Services groups
Maintain accurate data capture in tickets to enable integrity
Maintain security, data accuracy and integrity
Service Desk Support:
Configure and install hardware, software, and peripheral equipment, following design or installation specifications
Assist with hardware maintenance schedules and procedures
Knowledge Base and Training process:
Develop skills and knowledge articles
Maintain knowledge articles for assigned areas, updating current articles and provide new information as appropriate
Identify and participate in educational opportunities
Participate in professional organizations to stay current and relevant and improve expertise as it relates to the information technology industry