• Patient Registration and Scheduling Representative

    Job Location US-MN-Center City
    On Call
    Hours of Work
    7:00 am - 10:00 pm
  • Overview

    The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.


    Over the course of a year, we:

    • Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
    • Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
    • Provide publishing books and materials for over 32,000 publishing customers
    • Provide prevention services to over 50,000 students across the United States and the world

    One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!


    What are we looking for?

    • Individuals with a Client, Customer, and/or Stakeholder Focus 
    • Results-oriented attitude
    • Interpersonal Skills and Teamwork
    • Courage and Commitment
    • Adaptability and Learning Agility

    What do we offer?

    • Competitive Benefits (health, dental, vision, etc)
    • Paid Time-Off
    • Training Opportunities
    • Retirement Savings Plan with Employer Match
    • Tuition Reimbursement
    • Free on-site gym (Center City, Plymouth & Rancho Mirage)

    Diverse individuals encouraged to apply.
    Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities


    • Completes the Registration and Pre-Registration process for patients.
    • Schedules appointments for services within residential and outpatient settings.
    • Actively participates in creating and implementing improvements to achieve patient satisfaction, efficiency outcomes, and to optimize revenue cycle.



    Required Qualifications:

    • High School Degree or equivalent
    • Must have ability to multi-task between several computer systems
    • Knowledge of basic Microsoft office programs and 10-key skills, including data entry
    • Able to develop effective rapport with customers, co-workers, or families, actively listening to develop a positive connection


    Preferred Qualifications:

    • Associates or Bachelor’s Degree
    • 2 or more years working in  customer service in a healthcare setting, working with insurance, registration, coding medical records and/or related office experience, or working directly with a patient population regarding insurance and finances
    • Knowledge specifics of multiple health insurance plans per patient accounting department guidelines based on payer requirements.


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