• Data Collections Specialist

    Job Location US-MN-Center City
    ID
    2018-6600
    Status
    On Call
    Shift
    Evening
    Schedule
    Mon - Fri
    Hours of Work
    Varies
  • Overview

    The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.

     

    Over the course of a year, we:

    • Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
    • Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
    • Provide publishing books and materials for over 32,000 publishing customers
    • Provide prevention services to over 50,000 students across the United States and the world

    One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!

     

    What are we looking for?

    • Individuals with a Client, Customer, and/or Stakeholder Focus 
    • Results-oriented attitude
    • Interpersonal Skills and Teamwork
    • Courage and Commitment
    • Adaptability and Learning Agility

    What do we offer?

    • Competitive Benefits (health, dental, vision, etc)
    • Paid Time-Off
    • Training Opportunities
    • Retirement Savings Plan with Employer Match
    • Tuition Reimbursement
    • Free on-site gym (Center City, Plymouth & Rancho Mirage)

    Diverse individuals encouraged to apply.
    Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities

    Responsibilities

    The Data Collections Specialist will conduct telephone interviews with former Hazelden Betty Ford Foundation patients, family members of former patients and professional referents to provide data for clinical research projects for the Butler Center for Research (BCR), routine healthcare operations data for the organization, and satisfaction data for patient care and organizational quality metrics.

    Qualifications

    Required:

    • High School Diplome
    • 1 yr office experience with strong computer skills including basic knowledge of Microsoft Office programs
    • Customer service experience and strong communication skills including the ability to handle sensitive information, complaints, and follow through.

    Preferred:

    • Additional technical or vocational training or equivalent experience desired
    • Previous experience with phone interviewing and data collection for research projects

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