• Referent Relations Specialist

    Job Location US-MN-Center City
    ID
    2018-6551
    Status
    On Call
    Shift
    Varied
    Schedule
    Varied
    Hours of Work
    Between 8am - 8pm CST
  • Overview

    The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.

     

    Over the course of a year, we:

    • Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
    • Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
    • Provide publishing books and materials for over 32,000 publishing customers
    • Provide prevention services to over 50,000 students across the United States and the world

    One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!

     

    What are we looking for?

    • Individuals with a Client, Customer, and/or Stakeholder Focus 
    • Results-oriented attitude
    • Interpersonal Skills and Teamwork
    • Courage and Commitment
    • Adaptability and Learning Agility

    What do we offer?

    • Competitive Benefits (health, dental, vision, etc)
    • Paid Time-Off
    • Training Opportunities
    • Retirement Savings Plan with Employer Match
    • Tuition Reimbursement

    Diverse individuals encouraged to apply.
    Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities

    Responsibilities

    Referent Relations is a solution oriented, consultative and case management approach to providing support to our referents across the entire Hazelden Betty Ford Foundation system of care.  Referent Relations offer a starting point for key referents and their referrals who are calling for help.  Utilizing  a comprehensive understanding for the HBFF system of care the referent relations representative guide referents, patients and other concerned persons to the best clinical solution based on the individual’s  needs, urgency, financial abilities, and the preferences of the stakeholders.

     

    Referent Relations specialists provide intake and comprehensive assessment services to prospective clients.  This position is responsible for assessing, screening, managing, and converting callers to the appropriate program in addition to managing the intake process from the initial conversation through the admission and discharges processes.

     

     

    • Create a client/customer focused experience for all clients/referent/customers seeking Hazelden Betty Ford services.
    • Facilitate the intake process from the initial response to a request through the admissions process to ensure appropriate treatment for all potential clients.
    • Support referent requirements from admissions to discharge.
    • Build and expand relationships with professional referents by working closely with business develop team and other stakeholders to identify opportunities with current, dormant and new referents by providing inside sales activities.
    • Facilitate and demonstrate communication of patient information in order to represent accurately the progress of patients according to internal/external standards.

    Qualifications

    Required Qualifications:

    • Bachelor’s degree in social services, business or related field or equivalent experience

      • Equivalent experience: 
        • Associate degree with 4 years related work experience.
        • HSD/GED with 6 years related work experience.

    • In-depth knowledge of chemical dependency and 12-Step Programs
    • Minimum 2 years customer services or sales experience

    Preferred Qualifications:

    • Chemical dependency experience that includes screening, intake, crisis intervention and customer service skills
    • Intake experience with all levels of care
    • Experience in a behavioral health setting

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