• Customer Solutions Manager

    Job Location US-MN-Center City
    ID
    2018-6541
    Status
    Full Time
    Shift
    Varied
    Schedule
    Mon - Fri
    Hours of Work
    8am-4:30pm
  • Overview

    The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.

     

    Over the course of a year, we:

    • Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
    • Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
    • Provide publishing books and materials for over 32,000 publishing customers
    • Provide prevention services to over 50,000 students across the United States and the world

    One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!

     

    What are we looking for?

    • Individuals with a Client, Customer, and/or Stakeholder Focus 
    • Results-oriented attitude
    • Interpersonal Skills and Teamwork
    • Courage and Commitment
    • Adaptability and Learning Agility

    What do we offer?

    • Competitive Benefits (health, dental, vision, etc)
    • Paid Time-Off
    • Training Opportunities
    • Retirement Savings Plan with Employer Match
    • Tuition Reimbursement

    Diverse individuals encouraged to apply.
    Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities

    Responsibilities

    Manage strategic customer accounts, contracts, and major projects within the “Clinical” market comprised of physical and behavioral health care providers (including state- and system-level customers) from proposal development through project completion.

     

    Focusing on customers with high-value, strategic growth opportunity, the Customer Solutions Manager oversees projects and business relationships with assigned accounts, exceeding customer’s expectations.

    • STRATEGIC ACCOUNT MANAGEMENT: Manage high-level and strategic customer accounts to deliver an outstanding customer experience, ensuring that expectations are met or exceeded throughout the continuum of the customer journey from proposal development through project completion.
    • LARGE PROJECT MANAGEMENT: Manage significant projects and contracts using technology, reporting, and effective communication skills to ensure smooth project delivery and maximize profitability.
    • REVENUE GENERATION: Contribute to business development, revenue generation, and other activities that are necessary for reaching our goals and achieving business growth.
    • Create a culture of collaboration and respect

       

    Qualifications

    Required Qualifications:

    • Bachelor’s degree in Business Administration or Project Management
    • 5 years of experience in project and/or account management
    • 5 years working with large customer accounts (state-level, systems, corporate, foundations)
    • 5 years’ of experience working in operations environment with contract development and deadline-oriented production environment
    • Outstanding customer service skills
    • Demonstrated ability to work in an agile team environment
    • Demonstrated project management skill set (including managing multiple, competing priorities and managing various stakeholders and resources)
    • Proficiency in MS office suite
    • Excellent interpersonal, organizational and communication skills (written, digital, verbal)

    Preferred Qualifications:

    • Certification as a project management professional (PMP)
    • Experience in addiction treatment industry or non-profit organization
    • Experience in business development

     

     

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