Resource Center Representative

US-MN-Center City
ID
2017-6084
Status
On Call
Shift
Varied
Schedule
Varied
Hours of Work
Varied

Overview

The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.

 

Over the course of a year, we: 

  • Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
  • Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
  • Provide publishing books and materials for over 32,000 publishing customers.
  • Provide prevention services to over 50,000 students across the United States and the world

One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!

 

What are we looking for?

  • Individuals with a Client, Customer, and/or Stakeholder Focus
  • Results-oriented attitude
  • Interpersonal Skills and Teamwork
  • Courage and Commitment
  • Adaptability and Learning Agility

What do we offer?

  • Competitive Benefits (health, dental, vision, etc)
  • Paid Time-Off
  • Training Opportunities
  • Retirement Savings Plan with Employer Match
  • Tuition Reimbursement
  • Free on-site gym (Center City, Plymouth & Rancho Mirage)

Diverse individuals encouraged to apply.
Equal Opportunity Employer:  Minorities, Women, Veterans, Disabilities

Responsibilities

As a Resource Center Representative, you will: 

  • Provide a high level of service when assisting external and internal customers by maintaining resource knowledge to ensure seamless access to all Hazelden Betty Ford programs and services.
  • Respond to customer's requests, utilizing communication skills, via telephone-mail, and written correspondence by gathering pertinent information and forwarding it appropriately.

Qualifications

  • High school or equivalent
  • Sales/customer service experience required
  • Ability to type 30 words per minute required
  • Basic knowledge of chemical dependency
  • Experience with MS Office software required
  • Ability to speak Spanish desired
  • Able to work rotating holidays

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